FAQ About Waste Collection
No, you don't have to take your waste outside. We understand that it can be a difficult and time-consuming task, which is why we offer a convenient and hassle-free waste collection service. In most locations, our team can access the waste safely and efficiently, without the need for you to take it outside. Just let us know where the waste is located, and we'll take care of the rest. It's that simple! We are committed to providing a comprehensive waste management solution while prioritising safety and efficiency in our operations.
Yes, you can cancel your booking with On Demand Waste, but please provide us with a 24-hour notice beforehand. If you fail to provide sufficient notice, there will be a small charge. We understand that circumstances can change, and we aim to be as flexible as possible. Please let us know as soon as possible if you need to cancel or reschedule your booking.
When you book our waste collection service, you will receive an SMS text message when our team is on the way to your location. This will give you peace of mind and allow you to prepare for our arrival. We understand that your time is valuable, so we strive to be punctual and efficient with our collections. If you have any questions or concerns, please don't hesitate to reach out to our friendly customer service team.
No, you do not have to be home for your waste collection. As long as our team can safely access your waste, we can collect it even if you are not present. However, if you have specific instructions or requests, it is best to be available to communicate with our team. You can also let us know of any special requirements or arrangements when booking your waste collection service.